Introduction

HP 5 year Next Business Day Onsite plus Defective Media Retention Workstation Only Service

Specifications

Additional information	Excludes external monitor
Additional support option	Defective media retention
Care Pack type	Electronic
Code name	992
Coverage period (month)	60
Coverage window	Standard workdays - 9 hours
Datasheet publication number	5982-6547ENA Rev. 14
Duration	5 years
Headline	Help is on the line-or at your door
Headline	Support you can count on
Headline	We'll be there the next business day
Image legal disclaimer	Product image may differ from actual product
Key selling point	Get support for less than the average price of a new drive.
Key selling point	HP Care Pack Services delivered through accredited network of partners or by an HP engineer ensuring the best possible service.
Key selling point	In-person repairs, parts and service will arrive at your door the very next business day. Our experts are on the job nine hours a day, five days a week.[1]
Key selling point	Keep your hard drive and critical data if it becomes damaged. Plus receive an HP-qualified technician next business day onsite to repair your computing device, if the issue cannot be solved remotely.
Key selling point	Our support specialists are always ready to assist in whatever way the situation calls for, whether it's remotely over the phone or in person.
Key selling point	Retain your defective media for disposal in a way that meets your security standards, and receive high quality onsite and remote support from HP.
Legal disclaimer	[1] Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
Optional service features	Gain security and control when dealing with defective storage disks. HP will diagnose the problem, provide a replacement disk and let you keep the old one.
Optional service features, header	Defective Media Retention
Place of service	Onsite
Product classification flag	Fixed CP with xrefs
Product description	HP 5 year Next Business Day Onsite plus Defective Media Retention Workstation Only Service
Product name	HP 5 year Next Business Day Onsite plus Defective Media Retention Workstation Only Service
Product number	UE344E
Registration required	Yes
Response time	Next business day response
Service features	Enjoy the extra perk of access to helpful electronic and Web-based tools including firmware, patches, document searches, diagnostics, support forums and more.
Service features	Fix issues quickly and conveniently with remote IT experts ready to perform remote troubleshooting, diagnostics and problem resolution.
Service features	Remote access to your system allows our experts to more easily and efficiently find the problem and correct it with your authorization.
Service features	We'll replace any parts or materials required to get your hardware back to working order so you can get back to work.
Service features	When an issue requires in-person assistance, we'll be on our way the next business day[1] to get you back up and running as soon as possible.
Service features	When complex incidents occur, we'll be ready. HP's formal escalation procedures enlist the skills of appropriate resources and third parties to get the job done.
Service features, header	Access to electronic support information and services
Service features, header	Escalation management
Service features, header	HP electronic remote support solution
Service features, header	Onsite hardware support
Service features, header	Remote problem diagnosis and support
Service features, header	Replacement parts and materials
Service method	Onsite repair
Support type	Onsite repair
Tangible flag	No
UNSPSC code	81111812
Warranty coverage	In warranty
Warranty type	In Warranty