HP 4 year Next Business Day Onsite plus Defective Media Retention Notebook Only Service
Additional information | Excludes external monitor |
Additional support option | Defective media retention |
Care Pack type | Electronic |
Code name | 991 |
Coverage period (month) | 48 |
Coverage window | Standard workdays - 9 hours |
Datasheet publication number | 5982-6547ENA Rev. 14 |
Duration | 4 years |
Headline | Help is on the line-or at your door |
Headline | Support you can count on |
Headline | We'll be there the next business day |
Image legal disclaimer | Product image may differ from actual product |
Key selling point | Choice of service levels to meet specific business needs. |
Key selling point | Fast, qualified response increasing uptime and maximising performance. |
Key selling point | HP Care Pack Services delivered through accredited network of partners or by an HP engineer ensuring the best possible service. |
Key selling point | In-person repairs, parts and service will arrive at your door the very next business day. Our experts are on the job nine hours a day, five days a week.[1] |
Key selling point | Know that your hardware will be good as new as soon as possible thanks to our knowledgeable expertise and efficient service and support. |
Key selling point | Maximise productivity by choosing the precise level of services to proactively manage your IT environment. |
Key selling point | Our support specialists are always ready to assist in whatever way the situation calls for, whether it's remotely over the phone or in person. |
Key selling point | Purchasing HP Care Pack service with HP product reduces total cost of ownership. |
Legal disclaimer | [1] Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product. |
Optional service features | Gain security and control when dealing with defective storage disks. HP will diagnose the problem, provide a replacement disk and let you keep the old one. |
Optional service features, header | Defective Media Retention |
Place of service | Onsite |
Product classification flag | Fixed CP with xrefs |
Product description | HP 4 year Next Business Day Onsite plus Defective Media Retention Desktop Only Service |
Product name | HP 4 year Next Business Day Onsite plus Defective Media Retention Notebook Only Service |
Product number | UE340E |
Registration required | Yes |
Response time | Next business day response |
Service features | Enjoy the extra perk of access to helpful electronic and Web-based tools including firmware, patches, document searches, diagnostics, support forums and more. |
Service features | Fix issues quickly and conveniently with remote IT experts ready to perform remote troubleshooting, diagnostics and problem resolution. |
Service features | Remote access to your system allows our experts to more easily and efficiently find the problem and correct it with your authorization. |
Service features | We'll replace any parts or materials required to get your hardware back to working order so you can get back to work. |
Service features | When an issue requires in-person assistance, we'll be on our way the next business day[1] to get you back up and running as soon as possible. |
Service features | When complex incidents occur, we'll be ready. HP's formal escalation procedures enlist the skills of appropriate resources and third parties to get the job done. |
Service features, header | Access to electronic support information and services |
Service features, header | Escalation management |
Service features, header | HP electronic remote support solution |
Service features, header | Onsite hardware support |
Service features, header | Remote problem diagnosis and support |
Service features, header | Replacement parts and materials |
Service method | Onsite repair |
Support type | Onsite repair |
Tangible flag | No |
UNSPSC code | 81111812 |
Warranty coverage | In warranty |
Warranty type | S |