Introduction

When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Next Business Day Onsite Service with Defective Media Retention, and vastly improve your product uptime. With high-quality remote assistance and convenient onsite support available the next business day, help is there when you need it - so you can get back to work. When dealing with failed storage media, you maintain control of your sensitive data.

Benefits

• We’ll be there the next business day: Our experts are ready when you need you help. In-person repairs, parts, and service will arrive at your door the very next business day.
• Stay in control of your data: You retain possession of failed storage media, so you can securely dispose of or archive it in a way that helps meet your security standards or industry requirements.
• Support you can count on: Know that your hardware will be up and running as soon as possible thanks to our knowledgeable expertise and efficient service and support.
• Help is on the line – or at your door: Our support specialists are always ready to assist in whatever way the situation calls for, whether it’s remotely over the phone or in person.

Specifications

Service Type:	Onsite repair
Eligible Options:	Defective media retention
Duration:	2 years
Response time:	Next business day response
Coverage window:	Standard workdays - 9 hours
Place of service:	Onsite
Service method:	Onsite repair
Warranty coverage:	Post warranty