Introduction
The Electronic HP Care Pack Services (e-Care Pack) capability
allows you to order, receive, update, and activate a wide range of
valuable HP Care Pack Services over the Internet. Administered
through the HP Services Network (CSN), it is a fast and simple
process that enables immediate registration and service activation.
Increase equipment availability and productivity with high-quality
onsite and remote support for your HP hardware, as well as selected
multivendor equipment. This flexible HP Care Pack packaged service
covers desktops, workstations, servers, notebooks and laptops,
network equipment, and printing. Choose Next Business Day Hardware
Support when you need to: extend your hardware warranty coverage
for key systems and devices; obtain easy-to-buy, easy-to-use onsite
services; improve hardware performance and uptime; increase the
return on your HP and multivendor hardware investments; enjoy
consistent service coverage across geographically dispersed sites.
Features
Type
|
Extended service
agreement
|
Service
Included
|
Parts and
labour
|
Location
|
On-site
|
Full Contract
Period
|
4 years
|
Response
Time
|
Next business
day
|
Service
Availability
|
9 hours a day / 5
days a week
|
Details
Service &
Support Details
|
Extended service
agreement - parts and labour - 4 Years -
on-site - response time: next business day -
availability: 9 hours a day / Monday-Friday
Technical support - remote monitoring - 4
Years
|