Introduction

Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware,as well as selected multivendor equipment. This flexible HP Care Pack packaged service covers desktops,workstations,servers,notebooks and laptops,network equipment,and printing.

Features

Remote problem diagnosis and support

• HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.

Next business day onsite response

• For issues that cannot be resolved remotely,an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition,repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.

Escalation management

• Established escalation procedures enlist specialized expertise from HP and selected third-parties.

Defective Media Retention Service

• A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk,without paying for the replacement.

Details

General
Service Included	Parts and labour
Location	On-site
Full Contract Period	3 years
Response Time	Next business day
Service Availability	9 hours a day / 5 days a week
Details
Service &Support	Extended service agreement - parts and labour - 3 years - on-site - response time:NBD - availability:9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Technical support - remote diagnosis - 3 years Defective media retention - 3 years
Compatibility Information
Designed For	HP Color LaserJet Enterprise M455dn
Role of product in providing mains power	AC adapter , Converts mains power to low voltage DC to power a portable device
Input voltage/Power source	110-240V , Supplied with plug to match the country of your delivery address
Voltage	19.5 V
Weight	230 g
Dimensions	108 mm x 48 mm x 32 mm
Shape	Rectangular