Introduction

The Electronic HP Care Pack Services (e-Care Pack) capability allows you to order, receive, update, and activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast and simple process that enables immediate registration and service activation. Value-priced Pick-Up and Return Service provides high-quality door-to-door hardware service. It includes telephone support; pick-up of your failed HP branded hardware unit; repair or replacement at a HP-designated repair center; and return of the operational unit to you. In addition, the service's Accidental Damage Protection helps you avoid repair or replacement costs due to mishaps that occur during normal operation of your mobile and desktop devices. Choose Pick-Up and Return Service when you need to quickly access remote problem diagnosis and technical support; improve uptime and productivity with prompt repair services; enhance your standard warranty with Accidental Damage Protection coverage; obtain consistent, expert hardware support backed by HP.

Highlights

Type	Extended service agreement
Service Included	Parts and labour
Location	Pick-up and return
Full Contract Period	2 years
Service Availability	9 hours a day / 5 days a week

Details

Service & Support Details

Extended service agreement - parts and labour - 2 years - pick-up and return - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday Technical support - phone consulting - 2 years - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday