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Without VAT | With VAT | |
---|---|---|
Base Price: | €74,26 | €89,86 |
Total: | €74,26 | €89,86 |
Part Number: | UE334E |
Language: | UK |
Once the Customer has placed a service request via a designated HP
support telephone number, HP will work with the Customer during the
coverage window to isolate the hardware problem and to remotely
troubleshoot, remedy, and resolve the problem with the Customer.
Prior to any onsite assistance, HP may initiate and perform remote
diagnostics using electronic remote support tools (where avail.) to
access covered products, or HP may use other means available to
facilitate remote problem resolution.
Regardless of the Customer's coverage window, problems with covered
hardware can be reported to the HP Response Center via telephone or
electronically, as locally available, 24 hours a day, 7 days a
week. HP will acknowledge the receipt of the service request and
notify the local office at the next coverage window. HP retains the
right to determine the final resolution of all reported
problems.Onsite response times or call-to-repair times, as
applicable, for service requests submitted electronically or
outside of the coverage window may vary.
For technical hardware issues that cannot, in the HP judgment, be
resolved remotely, an HP authorized representative will provide
onsite technical support on covered hardware products to return
them to operating condition. For certain printers, PCs, ProLiant
servers, Intel Pentium- and Xeon processor-based servers, and
networking and storage products, HP may, at its sole discretion,
elect to replace such products in lieu of repairing them.