Introduction
The Electronic HP Care Pack Services (e-Care Pack) capability
allows you to order, receive, update, and activate a wide range of
valuable HP Care Pack Services over the Internet. Administered
through the HP Services Network (CSN), it is a fast and simple
process that enables immediate registration and service activation.
Replace failed hardware units quickly and conveniently with HP
Services' reliable next-day exchange service. This easy-to-use HP
Care Pack extended warranty service gives you a cost-efficient
alternative to onsite repair for HP products. A replacement unit is
shipped overnight via premium airfreight to your location. Shipping
charges - for both the returned and replacement products - are
prepaid by HP. Replacement units are new or refurbished to like-new
condition. Next Day Exchange is particularly suitable for products
that do not carry critical data, or in instances when your data can
readily be restored from back-up devices. This service covers CPU
only.
Highlights
Type
|
Extended service
agreement
|
Service
Included
|
Replacement
|
Return
Shipment
|
At manufacturer
expense
|
Full Contract
Period
|
5 years
|
Response
Time
|
Next business
day
|
Details
Service &
Support Details
|
Extended service
agreement - replacement - 5 years - response
time: next business day
Technical support - remote monitoring - 5
years
|